Privacy Policy

Sidthah.com

Operated by Ten Fish Pty Ltd

Effective Date: December 3, 2025

1. Introduction

Welcome to Sidthah.com, operated by Ten Fish Pty Ltd ("we," "us," or "our"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services, including our chatbot feature.

2. Information We Collect

2.1 Personal Information

We collect information that you voluntarily provide to us, including: your name (as provided through our chatbot or checkout process), your email address (as provided through our chatbot or checkout process), shipping and billing address (when making a purchase), and payment information (processed securely through our payment processors).

2.2 Chatbot Interactions

When you interact with our chatbot, we collect and store the name and email address you provide. The chatbot collects this information to personalize your experience and deliver blessings tailored to you. Conversation data may be stored to improve our services.

2.3 Automatically Collected Information

When you visit our website, we may automatically collect certain information, including: your IP address and browser type, device information, pages visited and time spent on our site, and cookies and similar tracking technologies.

3. How We Use Your Information

We use the information we collect to: process and fulfill your orders, provide personalized blessings through our chatbot, send order confirmations and shipping updates, communicate with you about products, promotions, and updates (with your consent), improve our website and services, respond to your inquiries and provide customer support, and comply with legal obligations.

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information with:

Service Providers: We work with third-party service providers who assist us in operating our website, including Shopify (our e-commerce platform), ShineOn (our product fulfillment partner), and payment processors.

Legal Requirements: We may disclose your information if required by law, court order, or governmental authority, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our website uses SSL encryption to protect data transmission. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and understand where our visitors come from. You can control cookie settings through your browser preferences. Disabling cookies may affect some functionality of our website.

7. Your Rights and Choices

You have the right to: access, correct, or delete your personal information, opt out of marketing communications at any time, and request information about how your data is used. To exercise these rights, please contact us at the information provided below.

8. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to request deletion of your personal information, the right to opt out of the sale of personal information (we do not sell your information), and the right to non-discrimination for exercising your privacy rights.

9. Children's Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Ten Fish Pty Ltd

Trading as Sidthah.com

Email: support@sidthah.com

Website: www.sidthah.com