Contact information

CONTACT INFORMATION
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Ten Fish Pty Ltd
Trading as Sidthah.com

Email: support@sidthah.com
Website: www.sidthah.com

CUSTOMER SUPPORT HOURS

We respond to all inquiries within 24-48 business hours.

For order-related questions, please include your order number in your email to help us assist you faster.

HOW CAN WE HELP?

• Order status and tracking
• Product questions
• Shipping inquiries
• Returns and refunds for damaged/defective items
• General feedback

We're here to help make your Sidthah experience special.

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4. PRIVACY POLICY (Updated with new email)
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Sidthah.com
Operated by Ten Fish Pty Ltd

Effective Date: December 3, 2025

1. INTRODUCTION

Welcome to Sidthah.com, operated by Ten Fish Pty Ltd ("we," "us," or "our"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services, including our chatbot feature.

2. INFORMATION WE COLLECT

2.1 Personal Information
We collect information that you voluntarily provide to us, including your name (as provided through our chatbot or checkout process), your email address (as provided through our chatbot or checkout process), shipping and billing address (when making a purchase), and payment information (processed securely through our payment processors).

2.2 Chatbot Interactions
When you interact with our chatbot, we collect and store the name and email address you provide. The chatbot collects this information to personalize your experience and deliver blessings tailored to you. Conversation data may be stored to improve our services.

2.3 Automatically Collected Information
When you visit our website, we may automatically collect certain information, including your IP address and browser type, device information, pages visited and time spent on our site, and cookies and similar tracking technologies.

3. HOW WE USE YOUR INFORMATION

We use the information we collect to process and fulfill your orders, provide personalized blessings through our chatbot, send order confirmations and shipping updates, communicate with you about products, promotions, and updates (with your consent), improve our website and services, respond to your inquiries and provide customer support, and comply with legal obligations.

4. INFORMATION SHARING AND DISCLOSURE

We do not sell your personal information. We may share your information with:

Service Providers: We work with third-party service providers who assist us in operating our website, including Shopify (our e-commerce platform), ShineOn (our product fulfillment partner), and payment processors.

Legal Requirements: We may disclose your information if required by law, court order, or governmental authority, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

5. DATA SECURITY

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our website uses SSL encryption to protect data transmission. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. COOKIES AND TRACKING TECHNOLOGIES

We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and understand where our visitors come from. You can control cookie settings through your browser preferences. Disabling cookies may affect some functionality of our website.

7. YOUR RIGHTS AND CHOICES

You have the right to access, correct, or delete your personal information, opt out of marketing communications at any time, and request information about how your data is used. To exercise these rights, please contact us at the information provided below.

8. CALIFORNIA PRIVACY RIGHTS (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to request deletion of your personal information, the right to opt out of the sale of personal information (we do not sell your information), and the right to non-discrimination for exercising your privacy rights.

9. CHILDREN'S PRIVACY

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

10. THIRD-PARTY LINKS

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

11. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

12. CONTACT US

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Ten Fish Pty Ltd
Trading as Sidthah.com
Email: support@sidthah.com
Website: www.sidthah.com

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5. TERMS OF SERVICE (Updated with new email)
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Sidthah.com
Operated by Ten Fish Pty Ltd

Effective Date: December 3, 2025

1. AGREEMENT TO TERMS

By accessing or using Sidthah.com (the "Website"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our Website or services. These Terms constitute a legally binding agreement between you and Ten Fish Pty Ltd, trading as Sidthah.com ("we," "us," or "our").

2. ELIGIBILITY

You must be at least 18 years of age or the age of majority in your jurisdiction to use this Website and make purchases. By using this Website, you represent and warrant that you meet these eligibility requirements. Our products and services are currently available only to customers in the United States.

3. PRODUCTS AND SERVICES

3.1 Product Descriptions
We strive to provide accurate product descriptions and images. However, we do not warrant that product descriptions, colors, or other content are accurate, complete, or error-free. Our jewelry products are manufactured and fulfilled by ShineOn.

3.2 Chatbot Service
Our Website features an interactive chatbot ("Sidthah") that provides personalized blessings. This service is provided for entertainment and personal reflection purposes. The blessings and content generated by the chatbot do not constitute professional advice of any kind.

3.3 Pricing
All prices are listed in US Dollars and are subject to change without notice. We reserve the right to correct any pricing errors. In the event of a pricing error, we will notify you and give you the option to proceed at the correct price or cancel your order.

4. ORDERS AND PAYMENT

4.1 Order Acceptance
Your placement of an order does not guarantee acceptance. We reserve the right to refuse or cancel any order for any reason, including product availability, errors in product or pricing information, or suspected fraud.

4.2 Payment
Payment must be made at the time of purchase through our secure checkout system. We accept major credit cards and other payment methods as displayed at checkout. All payments are processed securely through our payment processors.

5. SHIPPING AND DELIVERY

We currently ship only within the United States. Shipping times and costs are provided at checkout. Delivery times are estimates and not guaranteed. We are not responsible for delays caused by shipping carriers, customs, or circumstances beyond our control. Risk of loss and title for items pass to you upon delivery to the carrier.

6. RETURNS AND REFUNDS

Due to the personalized nature of our products, all sales are final. However, if you receive a damaged or defective item, please contact us within 14 days of receipt. We will work with you to resolve the issue, which may include a replacement or refund at our discretion. Please contact us with photos of any damage or defects.

7. INTELLECTUAL PROPERTY

All content on this Website, including text, graphics, logos, images, and software, is the property of Ten Fish Pty Ltd or its content suppliers and is protected by intellectual property laws. The "Sidthah" name, logo, and related marks are our trademarks. You may not use, reproduce, or distribute any content from this Website without our prior written consent.

8. USER CONDUCT

When using our Website and chatbot, you agree not to use the Website for any unlawful purpose, attempt to gain unauthorized access to any part of the Website, interfere with or disrupt the Website or servers, transmit any harmful code or malware, harass or abuse our chatbot or attempt to extract data inappropriately, or impersonate any person or entity.

9. DISCLAIMER OF WARRANTIES

THE WEBSITE AND ALL PRODUCTS AND SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. WE DISCLAIM ALL WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. THE BLESSINGS AND CONTENT PROVIDED BY OUR CHATBOT ARE FOR ENTERTAINMENT PURPOSES ONLY AND SHOULD NOT BE RELIED UPON AS ADVICE.

10. LIMITATION OF LIABILITY

TO THE FULLEST EXTENT PERMITTED BY LAW, TEN FISH PTY LTD SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING FROM YOUR USE OF THE WEBSITE OR PURCHASE OF PRODUCTS. OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT YOU PAID FOR THE PRODUCT OR SERVICE GIVING RISE TO THE CLAIM.

11. INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Ten Fish Pty Ltd and its officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from your use of the Website, violation of these Terms, or infringement of any third-party rights.

12. GOVERNING LAW AND DISPUTE RESOLUTION

These Terms shall be governed by the laws of the State of Delaware, United States, without regard to conflict of law principles. Any disputes arising from these Terms or your use of the Website shall be resolved through binding arbitration in accordance with the American Arbitration Association rules, except that either party may seek injunctive relief in any court of competent jurisdiction.

13. MODIFICATIONS TO TERMS

We reserve the right to modify these Terms at any time. Changes will be effective upon posting to the Website. Your continued use of the Website after changes constitutes acceptance of the modified Terms. We encourage you to review these Terms periodically.

14. SEVERABILITY

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

15. ENTIRE AGREEMENT

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Ten Fish Pty Ltd regarding your use of the Website and supersede any prior agreements.

16. CONTACT INFORMATION

If you have any questions about these Terms, please contact us at:

Ten Fish Pty Ltd
Trading as Sidthah.com
Email: support@sidthah.com
Website: www.sidthah.com